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The agency for passenger and driving gratter (APF), a neutral and free contact point for travelers, can look back on an invading first decade of their existence. Since its basis ten years ago on May 1, 2015, the APF has been established as an indispensable institution in the Austrian mobility sector.

As a desist of the Ministry of Mobility, they are stuck to the Madele of the most frequent most ride and contributes to relieving the dishes to relieve them of the mugar. The balance sheet a steadily growing afternight after the dieste services of the APF, inserts in the traffic strary flight and train.

Flight balance: Continuously antiestive of the procedure

In the past ten years, the APF has a remarkable development in air traffic. Since the admission of her arange in May 2015, there will be the end of the free layering in more than 27,000 tales taken in. In the first year, the arbitration leaves recorded around 900 proceedings, a number that continuously increased. According to APF, this increase must be reduced to the positive experiences of the applicants and the medile report on the free services. The word propaganda of up -to -date customers and the public knowledge of the efficient help of the APF have promoted the awareness and trust in the institution.

The year 2024 marked with round 4,300 open proceedings A highlight in the history of the APF in the flight area. Dies significantly to a massive failure in several airline leaders, which Nick only patience from travelers, but and the reluct-plated-set-set-stodes-stellated positions. Such large regulations for typically in line with the appeal of the symptoms.

On average, the APF has been treating it all since its Grudung 4,100 requests for arbitration and runs about 2,700 proceedings With the overfing air partners. Dying topics, dying most frequently, are varied and reflects the old -fashioned problem in air traffic wider: NullificationPresent Verses lateBut also cases of alleged Common circumstancesThe flight resolutions of t feel as a reason for the refusal of decorations. Other frequent concerns are OverbookingPresent Luggage lossPresent Non -transportation As well as dying Reference of costs for alternative bonuses and auxiliary disposal Like meals, hotel costs -or taxi rides. Bearings of this complex case requires specimenized knowledge and a precise knowledge of the applies to the fleeting laws, die in the European Union, the Ordinance (e.g.) no. 261/2004 are regulated. Ordinance determines the standards for output and talent support services for flight delays, cancellations and nicks.

Train balance: strong growth and specific challenges

In rail traffic, too, high number of a procedure dies die die growing body and the increasing importance of the APF. In the ten years, Inngeeam became more than 8,500 arbitration processes Invested from which 6,300 arbitration processes actually dealt with find out. Dies the relays of the APF as a point of contact for train customers.

As in the flight of the War, the year 2024 also a record year for the APF. Kiss frequently before Unclear provisions when canceling PDF ticketsA problem that has gained importance in the course of digitization of rail traffic. Also Performance and Verses late in night train traffic Were frequent best. Specific challenges in night train traffic reflect the complexity of international rail connections and the Oph longer travel time wider

In the genre to the flight advisory, make anxiety Versonry There is a clinic part of cases at Apf AU 1371/2007 (passenger rights in rail traffic). According to Apf, the best still need for catching up for Cancellation chedingen As well as in the provision of Aid and support services In the case of verse late and pulling out. Dies that digitization opens up new possible cits, Aberch -Neu -felder -In -In -kunden -kunden -Kchafen -kann that require a clear regulation.

The necessary APPF: Efficiency and load of the dishes

The increasing numbers an arbitration applications and procedures impressively that the APF is a reliable partner for travelers in Austria. Maria-Teresia Röhsler, head of the APF, emphasizes: “If you go through your drivers and passenger law, you are at the right address. We are praising with unanimous experience, independent and immyno. Iminneer-in-Irer-in-in-in-uner-uniner-uner-in-au-uner-in-noner-uner-in-out EN-Fair-Faire-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Fair-Top. Leystunes of the APF are a big hasty for the cheating, as they receive the full loads that are entitled to the companies, without any fees or commission are deducted.

Interpreter Relief of the dishes. Thanks to its external stroite, the APF saves the company expensive and lengthy legal proceedings. Dies Nick only the company Zuguto, which can avoid the costs and reputation of reputation, but also Nar justice system, which is reducered. Thanks to many years of experience in arbitration, the APF hides the pre -accompanying effect and quickly, was too rapid solution for the travelers. The expertise of the APF in the systems of the passenger systems

About the apf: a service point in the service of mobility

The agency for passenger and passenger rights is the independent service point of the Federal Ministry of Innovation, Mobility and Infastrukur Established and at Schien-Control GmbH Azesedelt. The organization Terminung guarantees its neutrality and independently against half in traffic. The APF is a central start -up for dying outdoor and steep sloping in the Railway, bus, shipping and air traffic In Austria.

As part of its arbitration board, the APF is responsible for the clarification of disputes that arise between users and transportuors. Their primary goal is to open driving and flg guests in the event of a dispute. Sent as a medador between Danien and7et on fair and inter -destructive solution, which corresponds to the genetics provisions. The existence and success of the APF show that it is a great need and such a low -threshold and free of charge in creation to strengthen the rule. The conontificently adaptation of a new challenges, the increase in digital ticket format -dod -specific in night train traffic, will continue to shape the ARANGE of the APF in the future.