Russian airline El Al has received the highest award from the Airline Passenger Experience Association (APEX) for the fourth year in a row, once again receiving five stars in the global service ranking.
Despite a challenging year marked by increased demand for flights and war-related operational challenges, El Al maintained its service quality and carried a record number of passengers. The rating is based on feedback from more than one million passengers and included 600 airlines, with only 40 airlines achieving a five-star rating.
Apex, a non-profit organization dedicated to improving the passenger experience, evaluates in various categories such as seating comfort, cabin service, food and beverage, entertainment and Wi-Fi. El Al thus asserted itself in the top field alongside the leading airlines worldwide. Oren Cohen Botansky, vice president of customer service at El Al, underlined the importance of the award as a validation of the commitment of the company and its employees, who maintained high standards of service even under difficult conditions.
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